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Privacy Policy

A legal disclaimer

The information provided on this Privacy Policy page is for general informational purposes only and outlines how Lisa Missah ("we," "us," or "our") collects, uses, and protects your personal information. While we strive to ensure accuracy and compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR), this Privacy Policy does not constitute legal advice.

By using this website, you acknowledge and agree to the terms outlined in our Privacy Policy. We are not liable for any misunderstandings or misuse of this information. If you have specific concerns about your privacy rights or how your data is handled, we recommend seeking independent legal advice.

For any queries about this Privacy Policy or the handling of your personal data, please contact us at lisa@missah.com.

Privacy Policy

Effective Date: 09.12.2024

Lisa Missah respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our website, book classes, or interact with our services.

1. Information We Collect

We may collect and process the following types of personal data:

  • Personal Information: Name, email address, phone number, and payment details.

  • Health Information: Any health-related details you provide to tailor your yoga and Pilates sessions.

  • Technical Information: IP address, browser type, operating system, and other details collected through cookies.

  • Communication Data: Emails, messages, and feedback you send us.

2. How We Use Your Information

We use your information to:

  • Process class bookings and payments.

  • Personalise and adapt sessions to your needs (e.g., health conditions).

  • Send confirmations, updates, and marketing communications (where you’ve opted in).

  • Maintain website functionality and improve user experience.

  • Comply with legal or regulatory obligations.

3. Legal Basis for Processing

We process your data under the following legal bases:

  • Consent: When you provide health information or opt into receiving marketing communications.

  • Contract: To fulfil bookings or provide services you’ve requested.

  • Legitimate Interests: For website improvements, fraud prevention, and analytics.

4. Sharing Your Information

We do not sell, rent, or trade your personal data. However, we may share it with:

  • Service Providers: Payment processors, email marketing platforms, or hosting services necessary to deliver our services.

  • Legal Authorities: When required by law or to protect rights and safety.

All third-party service providers are contractually obligated to handle your data securely and only for specified purposes.

5. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy or to comply with legal obligations.

  • Booking and Payment Information: Retained for up to 7 years for accounting purposes.

  • Health Information: Retained only for as long as you are an active client.

6. Your Data Rights

Under the General Data Protection Regulation (GDPR), you have the following rights:

  • Access: Request a copy of the personal data we hold about you.

  • Correction: Request corrections to inaccurate or incomplete data.

  • Deletion: Request deletion of your data, subject to legal and contractual obligations.

  • Objection: Object to certain processing activities, such as marketing.

  • Portability: Request to transfer your data to another service provider.

  • Withdraw Consent: Where processing is based on consent, you can withdraw it at any time.

To exercise these rights, contact us at lisa@missah.com.

7. Cookies

Our website uses cookies to enhance your experience and provide analytics.

  • Essential Cookies: Necessary for website functionality.

  • Analytics Cookies: To track website performance and usage.

You can manage cookie preferences through your browser settings. For more details, see our [Cookies Policy].

8. Security

We use secure technologies to protect your data, including:

  • Encryption of sensitive information.

  • Regular monitoring and updates to our systems.
    However, no system is completely secure, and we cannot guarantee the absolute security of your information.

9. Third-Party Links

Our website may include links to external sites. We are not responsible for their privacy practices. Please review their privacy policies before providing any personal information.

10. International Data Transfers

If we transfer your data outside the United Kingdom, we ensure adequate safeguards are in place to protect your privacy, such as standard contractual clauses or reliance on adequacy decisions.

11. Updates to This Policy

We may update this policy from time to time to reflect changes in our practices or legal requirements. Please check this page regularly for updates.

12. Contact Us

For questions or concerns about this policy, or to exercise your data rights, contact us at:

Thank you for trusting us with your information. We’re committed to safeguarding your privacy and ensuring your online experience with Lisa Missah is secure and enjoyable.

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